Peace of mind
Returns and faulty products
Neck skin needs a full cycle to show results. That's why you get 60 days to return it — even if the bottle is open.
How to return an order
Email hello@axonix.co.nz with your order number. We'll send a return label — sending it back costs you nothing.
Time limit
You have 60 days from the day your parcel is delivered. This promise sits on top of your rights under the Consumer Guarantees Act, which are not affected.
Your refund
We refund the full amount within 5 business days of the parcel arriving, to the same payment method you used. We'll email you when it's processed.
Multi-bottle packs
If you return part of a pack, we recalculate the order at the price for the number of bottles you kept and refund the difference.
Faulty products
A faulty product, a broken pump, an odd smell? Describe the problem and attach a photo. We handle these within 14 days, usually far sooner.